Feedback and complaints
To report an accident, dangerous occurrence, environmental or structural (well) integrity please incident call
1300 674 472. For more information see our report an incident page.
We value your feedback. You can submit a complaint, raise a concern, provide information or give a compliment.
Please refer to our Regulatory Services Charter which outlines what we can and cannot consider, the feedback process, alternative ways to submit feedback, and what you can do if you are not satisfied with our standard of service.
Please note, we cannot consider:
- statements of fundamental objection to oil and gas activity
- matters of industrial relations, such as pay and other workplace entitlements
- comments that contain personal threats or profanities
- spam mail and petitions.
We handle your personal information in accordance with our privacy policy, the Privacy Act 1988 and its Australian Privacy Principles.
Safety concerns
If you are not satisfied with a duty holder’s response to a safety concern, you can escalate the matter to NOPSEMA. Our jurisdiction includes the health and safety of people while they are physically located at or near an offshore facility. Matters relating to onshore health and safety should be referred to the relevant state safety regulator.
You can raise concerns relating to sexual harassment and/or assault, or any other form of harassment, with NOPSEMA if you believe the duty holder has not taken all reasonably practicable steps to ensure the facility is safe and without risk to the health of any person at or near the facility. Any form of assault or sexual assault should also be reported to the police.
Environmental concerns
If you would like to make comment about a proposed exploratory drilling or seismic activity environment plan, or an offshore project proposal, you may submit this to NOPSEMA during public comment periods via our consultation hub.
Please note that as an independent regulator NOPSEMA is not able to comment on the contents of any environment plan during the assessment period. Comments and queries about environment plans should be directed to the titleholder to be considered during relevant persons consultation processes.
If you have an enquiry or would like to provide information regarding an environmental matter, please email environment@nopsema.gov.au.